Help
Find everything you need to know about returns, shipping, and your order.
Returns
You have 14 days from the day you receive your order to return your item.
To request a return, please contact us at contact@azadistore.com and include your order number.
We will email you a return label, which you can use to send the item back.
The cost of return shipping will be subtracted from your refund once we receive the item.
Return Conditions
- The product must be unused, unwashed, and in its original condition.
- All tags and labels must still be attached.
- Items that are damaged, worn, or altered cannot be returned.
- Please make sure the item is securely packed before shipping it back.
Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days.
You will receive a confirmation email once your refund has been completed.
Exchanges
We currently don’t offer direct exchanges.
If you wish to change an item, please return your product for a refund and place a new order.
Need Help?
If you have any questions about returns, contact us at contact@azadistore.com — we’re happy to help.
Shipping
We ship all orders from Denmark to most countries in Europe, including Germany, Sweden, Netherlands and more. Orders outside the EU (e.g. Norway, Switzerland) may be subject to import fees and taxes upon delivery, which are the customer’s responsibility.
All orders are shipped with GLS or PostNord, depending on your location.
Delivery Time
Orders are usually delivered within 2–7 business days, depending on your country and local courier.
You will receive a tracking link by email as soon as your order has been shipped.
Tracking Your Order
Once your order has been shipped, you’ll receive an email with your tracking number.
You can use this link to follow your delivery through GLS or PostNord’s website.
If you can’t find your tracking email, please check your spam folder or contact us — we’ll resend it.
Missing or Delayed Orders
If your order hasn’t arrived within the expected delivery time, please contact us at contact@azadistore.com.
We’ll investigate the issue with the courier and make sure your order is located or replaced.
FAQ
How long does shipping take?
Delivery usually takes 2–7 business days depending on your location.
You’ll receive a tracking link by email as soon as your order has been shipped.
How can I track my order?
Once your order is shipped, you’ll automatically receive a tracking number by email.
Use the link in that email to follow your delivery.
Do you ship internationally?
Yes, we currently ship to most countries in Europe.
Can I change or cancel my order after it’s been placed?
We can’t change or cancel orders once they’ve been shipped, but contact us as soon as possible at
contact@azadistore.com
and we’ll do our best to help.
How do I know which size to choose?
Check our size guide for measurements and fit recommendations.
Most of our products fit true to size, so choose your normal size unless otherwise stated.
Will the products shrink after washing?
All AZADI products are pre-shrunk, but we recommend washing at 30°C to maintain the original fit and color.
What materials do you use?
We focus on premium cotton and high-quality blends designed for durability, comfort, and everyday use.
How do I return an item?
Contact us at contact@azadistore.com within 14 days of receiving your order.
We’ll email you a return label you can use to send the item back.
Do I have to pay for return shipping?
Yes, the cost of return shipping will be deducted from your refund once we receive the item.
When will I get my refund?
Once we receive and inspect your return, your refund will be processed within 5–10 business days.
What payment methods do you accept?
We accept Visa, Mastercard, MobilePay, and PayPal.
Can I pay in my local currency?
All prices are shown in DKK.
Payments are processed in Danish kroner, but your bank will automatically convert the amount to your local currency.
Where is AZADI based?
AZADI is a Kurdish brand based in Denmark, founded by three friends who wanted to bring a new Kurdish style to modern fashion.
What does AZADI mean?
AZADI means “freedom” and that meaning is woven into every product we create.
Need more help? Contact us at contact@azadistore.com